A DTA staff member will never ask for a PIN.ĭTA has taken multiple steps to notify clients of scams and ways to protect their benefits. Households are also reminded to never provide their personal information, EBT card number, or PIN to unidentified callers or in a link provided via text or email. ![]() Residents can contact their case manager if they have a bank account and want to set up direct deposit. For additional protection, households can have their cash benefits (TAFDC or EAEDC) sent directly to a checking or savings account through direct deposit. More information on reporting stolen benefits can be found on our website.Īll DTA clients are encouraged to change their PIN frequently. To request replacement benefits, clients can contact DTA and provide a self-attestation signature using one of the following methods:īy Phone: DTA Stolen Benefits Line 83, or DTA Assistance Line 87 Instructions on how to request replacement benefits: After the claim is verified by DTA staff, the total amount of benefits that were stolen or double the household’s monthly allotment, whichever is the lesser amount, will be placed into client’s accounts. To receive replacement benefits, clients must contact DTA and submit a claim. Reach out to us at DTA – our staff is ready to help, and will support you in taking steps to protect your account and safeguard your benefits.” “Unfortunately, scammers continue to target benefit recipients, so it’s important that clients monitor their accounts, and take action if they notice something is not right. “I am proud of the efforts of our staff to alert and protect clients from scams targeting their benefits,” said Department of Transitional Assistance Commissioner Jeff McCue. ![]() SNAP is a critical tool for us to combat hunger and support local grocery stores, farmers, and food security for vulnerable families and individuals in the Commonwealth.” “These efforts make people experiencing food insecurity whole and give them back the funds taken by bad actors. “This is a significant step towards protecting SNAP clients from fraudulent activities and ensuring that they receive the benefits for which they are eligible,” said Secretary of Health and Human Services Kate Walsh. ![]() ![]() If you submitted a claim to replace benefits stolen between April 1, 2022, and September 30, 2022, and have had additional benefits stolen after September 30, 2022, you will need to submit an additional claim for benefits stolen after October 1, 2022. These additional federal funds allow benefit replacement for a new extended time period. Massachusetts first acted in May 2023 to replace benefits using state dollars for theft that occurred on or before September 30, 2022. These new federally funded replacements will cover benefits stolen through skimming, phishing, or other similar fraudulent electronically based methods occurring from October 1, 2022, through September 30, 2024. Boston - More individuals and families in Massachusetts will be eligible to receive replacement payments for stolen Supplemental Nutrition Assistance Program (SNAP) benefits beginning on Thursday, October 12.
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